Frequently asked questions
Welcome to our FAQ section! We’ve compiled a list of the most common questions we receive from our customers to help make your shopping experience as smooth and enjoyable as possible. Whether you’re curious about order processing, shipping details, or product information, we’ve got you covered. If you can’t find the answer you’re looking for, please don’t hesitate to contact our customer service team for further assistance.
F.A.Q.
You can try contact us using online chat or contact form.
Usually it takes about 5-10 days after dispatching of parcel. Depends on time of payment confirmation and delivery country.
For more information read section Shipping information below
Unfortunately not.
However, we are open to providing compensation in case of possible dissatisfaction.
You can pay with Bank Transfer, IBAN or sending crypto currency using Plisio gate. Its safe an easy. You can also use Credit Card.
For more information read section Payment information below
No you can order without registration. But with registration you can get a lot of bonus coupons.
Yes in your account you can find your order detail and there is tracking number of your order if it was shipped.
SHIPPING
Thank you for considering SynthaPharma for your purchase.
Shipping Destinations:
We currently offer shipping to addresses within EU and international.
Shipping Costs:
Shipping costs vary depending on your location, chosen shipping method, and the weight of your order. You can view the shipping costs for your order during the checkout process before completing your purchase.
Order Processing Time:
We strive to process and ship all orders as quickly as possible. Orders are typically processed within 2 business days of receiving payment. Please note that orders placed on weekends or holidays may be processed on the next business day.
Tracking Your Order:
Once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can use this tracking number to monitor the status of your shipment and estimate its delivery date.
Delivery Time:
Depending on detestation region, but usually all packages are being delivered within 10 days after dispatching
Questions or Concerns:
If you have any questions or concerns about shipping, please don’t hesitate to contact our customer service team. We’re here to assist you and ensure that your shopping experience with us is smooth and hassle-free.
Thank you for choosing SynthaPharma. We appreciate your business and look forward to serving you!
PAYMENT
At SynthaPharma, we offer multiple payment options to cater to the diverse preferences of our customers. Whether you prefer the convenience of traditional bank transfers or the security and privacy of cryptocurrency payments, we’ve got you covered. Below, you’ll find information about both payment methods to help you choose the option that best suits your needs.
Cryptocurrency Payment Option:
Secure and Decentralized: Cryptocurrency payments offer enhanced security and privacy compared to traditional payment methods. Transactions are encrypted and decentralized, providing you with greater control over your funds and identity.
Global Accessibility: Cryptocurrency payments transcend geographical boundaries, allowing customers from around the world to make purchases with ease. Whether you’re located locally or internationally, you can use cryptocurrency to complete your transactions quickly and securely.
Fast and Low-Cost: Cryptocurrency transactions are typically faster and more cost-effective compared to traditional bank transfers. With minimal processing times and lower transaction fees, you can enjoy seamless and affordable payments when using cryptocurrency.
Supported Cryptocurrencies: We currently accept payments in a variety of cryptocurrencies, including Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC), and more. Simply select your preferred cryptocurrency during the checkout process, and follow the instructions to complete your payment.
Bank Transfer Payment Option:
Trusted and Reliable: Bank transfers are a time-tested and reliable method of payment that many customers prefer for their familiarity and security. With bank transfers, you can enjoy peace of mind knowing that your funds are being transferred securely between bank accounts.
Wide Acceptance: Bank transfers are widely accepted by banks and financial institutions worldwide, making them a convenient payment option for customers regardless of their location.
Payment Instructions: After selecting the bank transfer payment option during checkout, you will receive detailed instructions on how to complete your payment. This will include our bank account information, such as the account number, IBAN, and SWIFT/BIC code.
Processing Time: Please note that bank transfers may take [number] business days to clear, depending on the banks involved and the geographical location of the sender and recipient. Your order will be processed and shipped once we have successfully received and verified your bank transfer payment.
Credit Cards
- We are able to accept also Credit Cards Visa, MasterCard, etc by our Credit Card – Crypto Gateway. Even fees are a bit higher , you will stay safe, anonymous and in fact you are buying Crypto instead of goods at our website
Which Payment Option Should You Choose?
Ultimately, the choice between cryptocurrency and bank transfer payments depends on your personal preferences and priorities. Whether you prioritize privacy, security, speed, or convenience, we strive to offer payment options that cater to your needs.
Need Assistance?
If you have any questions or need assistance with your payment, please don’t hesitate to contact our customer service team. We’re here to help and ensure that your shopping experience with us is smooth and hassle-free.
Thank you for choosing SynthaPharma. We appreciate your business and look forward to serving you!
RESHIPPING
At SynthaPharma, we understand that sometimes packages may encounter unforeseen circumstances during transit. In the event that a package is lost or seized, we are committed to providing a hassle-free solution for our valued customers. Our reshipping policy ensures that you receive your order without any additional cost or inconvenience.
Lost Packages:
If your package is confirmed as lost during transit by the shipping carrier, we will initiate a reshipment of your order at no extra charge. Lost packages are those that have not been delivered within the expected timeframe and cannot be located through tracking information.
Seized Packages:
In the unfortunate event that your package is seized by customs or any other authority, we will reship your order free of charge. We understand that customs regulations vary by country, and we strive to ensure that all packages comply with applicable laws and regulations. However, in rare cases where a package is seized, we will take responsibility and resend your order promptly.
Reporting Lost or Seized Packages:
If you believe your package is lost or has been seized, please contact our customer support team immediately. We will initiate an investigation with the shipping carrier or relevant authorities to confirm the status of your package. Once confirmed, we will proceed with reshipping your order as per our policy.
Conditions for Reshipment:
- The reshipment will be processed using the same shipping method selected for the original order unless we evaluate otherwise.
- We may require alternative shipping address or documentation from you to facilitate the reshipment process.
- Our reshipping policy applies only to orders that have been confirmed as lost or seized by the shipping carrier or relevant authorities.
Exceptions:
- Our reshipping policy does not cover packages that have been returned to us due to incorrect or incomplete shipping information provided by the customer. In such cases, customers may be responsible for additional shipping fees.
- We reserve the right to refuse reshipment in cases where we suspect fraudulent activity or misuse of our reshipping policy.
At SynthaPharma, we prioritize customer satisfaction and strive to provide a seamless shopping experience. Our reshipping policy reflects our commitment to ensuring that you receive your orders in a timely and secure manner. If you have any questions or concerns regarding our reshipping policy, please don’t hesitate to contact our customer support team for assistance.
WHAT IS A LABORATORY REPORT?
A laboratory report containing the name of the compound, dosing in milligrams, and purity typically provides detailed information about a specific chemical or substance tested in a laboratory setting. This report includes the name of the compound being analyzed, the amount or dosage of the compound measured in milligrams (mg), and the purity level of the compound expressed as a percentage.
Compound
The identified compound name on a laboratory report, such as “Testosterone Enanthate,” refers to a specific chemical compound that has been analyzed and identified within the laboratory. In the case of Testosterone Enanthate, it is a synthetic derivative of testosterone with an attached enanthate ester, commonly used in hormone replacement therapy and performance enhancement. The compound name provides clear identification of the substance being studied, allowing for accurate documentation and communication of the laboratory findings.
Dosage
The dosage in milligrams for a compound on a laboratory report refers to the amount of the compound administered or tested in a specific experiment or analysis. This dosage is typically expressed in milligrams (mg), which is a unit of measurement for mass.
For example, a laboratory report might specify a dosage of “100 milligrams (mg)” for a particular compound, indicating that 100 milligrams of the compound were used in the experiment or analysis.
The dosage information is important for understanding the quantity of the compound involved in the study and for ensuring consistency and accuracy in experimental procedures.
Purity
The purity of a molecule on a laboratory report for a peptide or human growth hormone refers to the degree to which the substance is free from impurities or contaminants. It is typically expressed as a percentage, representing the proportion of the molecule that is the desired compound versus any other substances present.
For example, a laboratory report might indicate that a peptide has a purity of “≥ 98%,” meaning that at least 98% of the substance consists of the desired peptide, with the remaining percentage comprising impurities or related compounds.
Purity is a critical parameter in pharmaceutical and research settings as it directly impacts the effectiveness, safety, and consistency of the molecule. High purity levels are desirable to ensure the reliability and accuracy of experimental results and to minimize the potential for adverse effects in therapeutic applications.